Shipping policy

Free Shipping

We offer free shipping on all orders of $350 AUD or over, worldwide. Orders below $350 AUD are charged a flat shipping rate at checkout.

A Note on Duties and Taxes

Free shipping covers your courier costs only — it does not include import duties, taxes, or customs fees charged by your country on delivery. These are set by your local government and are your responsibility to pay upon receipt. Please factor this in before placing your order.

Processing Times

We aim to dispatch all orders within 1–3 business days. Orders placed after 12pm are counted as being placed the next business day for processing purposes. Orders are not packed or shipped on weekends or public holidays. During new collection launches and sale periods, processing may take a little longer due to high order volumes.

Where We Ship From

Orders are shipped from one of two warehouses, depending on stock location: our Hong Kong warehouse or our Australian (Melbourne) warehouse.

Carriers & Delivery Times

Hong Kong warehouse:
To the USA: shipped via CNE. Estimated delivery: 10–15 business days.
To Australia and the rest of the world: shipped via DHL Express. Estimated delivery: Australia 3–5 business days, UK 3–6 business days, UAE 5–7 business days, Europe 3–7 business days.

Australian warehouse:
To Australia and the rest of the world: shipped via Australia Post.

Delivery times are estimates only and begin once your order has shipped. Actual delivery may vary due to customs processing or carrier delays.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.

Delivery Attempts

DHL: If you're not home when delivery is attempted, DHL will leave a card with instructions to rearrange delivery or collect from your nearest DHL location.

Australia Post: Tracking is provided and standard Australia Post delivery procedures apply.

CNE: Standard CNE delivery procedures apply — check your tracking email for delivery attempt and collection instructions.

Once your order has been dispatched, Petite Amalie is not liable for delays, damage, or losses caused by the courier. Any issues should be raised directly with CNE, DHL, or Australia Post using your tracking number.

Customs, Duties & Taxes

Petite Amalie ships on a DDU (Delivery Duty Unpaid) basis. This means:

Import duties, taxes, and customs clearance fees are not included in your order total or shipping charge. These charges are levied by your country's customs authority and are your responsibility to pay upon delivery. The amount varies by country and order value — we recommend checking your local customs authority's website before ordering. We are unable to alter, refund, or be held responsible for duties and taxes incurred. By placing an order with Petite Amalie you agree to these terms.

Incorrect Addresses

Please double check your shipping address at checkout. If a package is returned to us due to an incorrect address provided by the customer, we will not cover the cost of reshipping it — the customer will need to pay the shipping cost again to have the order re-sent.

P.O. Boxes & Restricted Areas

We are unable to deliver to P.O. boxes, military addresses (APO/FPO), or remote areas.